NMGI > service > submit service request
  Wednesday, 8/27/2008, 10:04 p.m.
Home go
About us go
Industries go
Consulting go
Internet go
Networking go
Service go
Seminars go
 
Site Search go
Site Map go
Forms go
Service Request Options:
 NetCare Service Center | Client Support Portal | Remote Support
separator
NMGI Provides Choices for You to Communicate Your Service Needs!

NetCare Clients: Response times range from 1 to 4 hours depending upon your agreement. Please use the NMGI Client Support Portal to expedite service and check status.

Non-NetCare Clients: Response times vary with resource availability. Expect email or phone follow-up within 48 hours.

Option #1      

Create your service request by completing the form below.  The system will assign a ST# and you will be contacted shortly.

  

Our regular service department hours are Monday-Friday 8am-5pm. We will contact you shortly if your request is received during our normal hours.

Call us at 620-662-2700 Ext. 121 or
Email helpdesk@nmgi.com.


Please provide the following contact information: *Required

Name *
Previous
Customer?		 Yes No *
Title *
Organization *
Street address *
Address (cont.)
City *
State/Province *
Zip/Postal code *
Work Phone *
FAX
E-mail *
Equipment Manufacturer *
Equipment Model *
Equipment Location *
*Description of Problem(s)

Option #2      

Contact our Help Desk by Phone.
Mon-Fri 8am-5pm
620-662-2700
Ext. 121.

  

Our service department is available by phone.  Our Help Desk personnel will identify the type of service you require and will determine the best course of action to help resolve the issue.  If we can assist you by phone, minimal service charges will apply.
 
Option #3      

Contact us via Email at helpdesk@nmgi.com. Your message will be delivered directly to our Help Desk personnel.

  

Our Help Desk personnel will forward your request to the appropriate department to quickly determine the best method of response to your issue. Please provide us a detailed description of your issue. Make sure to include your contact information and your preferred method of communication.

 
Option #4      


Remote Desktop
Support

  

Once your service needs have been determined, we may ask you to initiate a Remote Desktop Support session. This allows our technicians direct access to your systems to help diagnose or resolve your issue. Follow this link to read the instructions and begin your session.

 
NetCare Clients: Response times range from 1 to 4 hours depending upon your agreement. Please use the NMGI Client Support Portal to expedite service and check status.

Non-NetCare Clients: Response times vary with resource availability. Expect email or phone follow-up within 48 hours.
separator
  1. Overview
  2. NetCare Managed Services
  3. NetCare Service Center Login
  4. Client Support Portal Login
  5. Support Plans
  6. Submit Service Request
  7. Personnel Outsourcing
  8. Warranty Repair & Extension
  9. Remote Desktop Support

separator
For more information, please contact us today.
 
Newsletter Signup:
Signup for the NMGI email newsletter, or read past
newsletters in the News Archive

 





DoubleCheck Email Manager

eFolder Backup Manager

Microsoft Gold Certified Partner

McAfee

VentureTech Network

National Service Network



Contact Information :
Network Management Group Inc.
324 East Fourth Avenue
P.O. Box 1343
Hutchinson, KS 67501
620.664.6000 Phone
620.669.8302 Fax
info@nmgi.com

HOME ABOUT US CONSULTING INTERNET NETWORKING SUPPORT PRIVACY