NetCare Overview | Monitoring | NetCare Service Center Documentation | FAQs

NetCare Managed IT Services

NMGI knows that network uptime is important to your business and your customers. NMGI's NetCare Program reduces downtime through availability monitoring and immediate remediation, and improves system availability through a rigorous proactive incident avoidance program.

See the NetCare Managed IT Services Information Sheet for details.

Through our NetWatch monitoring system we collect and analyze performance and event data. Our technicians spend time proactively assessing and maintaining your systems, and help you attain the highest level of network availability.

Key Business Benefits

• Proactive approach treats IT like a business.

• Improve network availability and performance.

• Reduce mean time to resolution.

• Reduce costly network downtime.

• Priority support and response status over non-monitored customers.

• Lower hourly rates on services.

• Equalized monthly payments.

 Key Business Features

• Monitor key systems that impact performance and profits.

• Remotely diagnose and resolve many problems before they occur.

• Secure a trained and certified back-up for in-house technical staff.

• Automate time-consuming processes to free up internal resources.

• Schedule reviews of reports and plans.

 NetWatch Monitoring Dashboard

NMGI knows that network uptime is important to your business and your customers. With NetCare, we reduce your downtime and the time between problem identification and resolution.

NetCare saves you time lost in travel, diagnosis and actual repair. Plus, we reward you for participation with priority response, reduced labor rates and other benefits.

We can reduce the number of trouble issues that you endure. We’ll have technicians looking after your network to deal with issues BEFORE they affect your productivity. NMGI’s NetCare Program addresses your IT needs by:

• Detecting and resolving critical issues before they happen.

• Remotely repairing the issues to reduce on-site billing time.

• Providing scheduled remote maintenance and optional onsite preventative maintenance on your network to ensure it is operating as efficiently as possible.

Services Provided

• Availability monitoring

• Performance and Predictive failure monitoring

• Scheduled technician time for support, maintenance, changes and user education

• Proactive remote maintenance

• Predictable IT spending patterns

 NetCare Standard

• Network Health Check service

• NetWatch network monitoring

• Performance of NetCare checklist

• Online access to systems and reports

• Discounted rate for onsite and remote support and maintenance

 NetCare Premium

• All benefits of the NetCare Standard, plus

• Additional monitored devices

• Higher priority response

• Scheduled reviews of reports and plans

• Deeper discounts for all labor rates

NetCare Program Overview (See the NetCare Managed IT Services Information Sheet for additional details.)

See the NetCare Managed IT Services Information Sheet for details.