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Service Request Options:
NetCare Service Center | Client Support Portal | Remote Support
NMGI Provides Choices for You to Communicate Your Service Needs!
NetCare Clients: Response times range from 1 to 4 hours depending upon your agreement. Please use the NMGI Client Support Portal to expedite service and check status.
 Client Support Portal Documentation(1,531KB)
Non-NetCare Clients: Response times vary with resource availability. Expect email or phone follow-up within 48 hours.
| Option #1 |
| Create your service request by completing this form. The system will assign a ST# and you will be contacted shortly. |
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Click Here For Form |
| Option #2 |
Contact our Help Desk by Phone.
Mon-Fri 8am-5pm
620-662-2700
Ext. 121. |
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Our service department is available by phone. Our Help Desk personnel will identify the type of service you require and will determine the best course of action to help resolve the issue. If we can assist you by phone, minimal service charges will apply. |
| Option #3 |
| Contact us via Email at helpdesk@nmgi.com. Your message will be delivered directly to our Help Desk personnel. |
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Our Help Desk personnel will forward your request to the appropriate department to quickly determine the best method of response to your issue. Please provide us a detailed description of your issue. Make sure to include your contact information and your preferred method of communication. |
| Option #4 |
Remote Desktop
Support |
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Once your service needs have been determined, we may ask you to initiate a Remote Desktop Support session. This allows our technicians direct access to your systems to help diagnose or resolve your issue. Follow this link to read the instructions and begin your session. |
NetCare Clients: Response times range from 1 to 4 hours depending upon your agreement. Please use the NMGI Client Support Portal to expedite service and check status.
Non-NetCare Clients: Response times vary with resource availability. Expect email or phone follow-up within 48 hours.
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