NetCare Network Management
Monitoring and Reporting
Network monitoring (7 x 24 x 365)
Availability status and notifications
Performance reporting
Online customer access to monitoring system and reports
Proactive Network Management
Initial Network Health Check
Verify scheduled backup events, automated virus signature updates, hard drive capacity, network performance and more.
Identify and report other network problems and issues
Internal review of network performance and reports (monthly)
Proactive Documentation, Reviews and Planning
Online customer access to Service Request tracking system (ongoing)
Scheduled reviews or onsite visits
Update network documentation and passwords
Reactive Network Support
Priority Support (phone, email and online access to support staff)
Priority Response (for monitored devices)
Service Level Agreement (SLA)
Service Details
Key Network Elements (KNE) monitored
Discounted Labor Rates (Reactive & Proactive)
3rd Party Vendor Support Fee
Base contract term
Vulnerability Scanning

 

Real Time Statistics

Open/Closed Ratio
Service Ticket Status
Avg. Response Time
Avg. Ticket Response Time Proactive Response
Total Proactive Responses

Statistics Data updated every
5 minutes.

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