NMGI offers customers a simple, fast and secure remote desktop support option to onsite support calls. With your permission and download of the file below, NMGI Support Staff will briefly take control of your computer to fix your problem. Features include:

• Cost Savings - Quicker response time and reduced travel expense.
• Security - 128-bit encryption from NMGI to your desktop.
• User Control - You watch every action and may disconnect at any time.
• Non-Intrusive - There is no installation script or registry modification.
• Single Session - The small download runs in memory, releasing when the session is finished.

Customer Authorization

By downloading the software below, I agree to allow NMGI to run remote management and support tools on a computer on my network. There is currently no fee for NetCare customers to install the Remote Desktop Support tool. Installation fees for non-NetCare customers may vary with the application. NMGI Support Staff time is billed as usual according to the applicable service level.

Download Software

• Executable File:
  helpdesk.exe (Authorization accepted.)
• Compressed File:
  helpdesk.zip (Authorization accepted.)
  
   
• Executable File:
  remote.exe (Authorization accepted.)
• Compressed File:
  remote.zip (Authorization accepted.)
  Note: You will receive an access code from your technician.

Simple Steps for Setting Up and Stopping Your Session

1. Click on "helpdesk.exe" to download software once instructed by your Support Specialist.
2. Select "Run" when asked "Do you want to Run or Save this file?"
3. Select "Run" when asked "Are you sure you want to run this software?"
4. Double-click on the name of the Support Specialist providing you support.
5. To disconnect your session at any time, simply right-click on the green or orange "N" located in the System Tray at the bottom right corner of your screen and select "Close."